ROBO C2 Nothing But Problems

Robo staff do not frequent this forum so your message is heard by us, other owners
We can sympathize, but not really assist.

I would suggest calling them and giving them a chance to fix it, but returning it is always a good option too -- the printer should work when you get it.

Further, very few other users on here even have access to a C2 (most of us are using the R1/R1+ or older models). We are happy to try and come up with ways to assist you, but this is a new machine and you need to get them to take care of it.

 

@Markmess No one here can tell you how to respond to Robo. Some people have just had bad experiences (some with multiple printers) and others have had good experiences, while most are somewhere in the middle. But if you do decide to return it and rid yourself of a potential headache, outline your experiences as emotionless as possible and then there really isn't much more you can say. All the people on this forum are users of Robo printers just like you. We want to be helpful, but we don't work for Robo nor do we have any inside track on getting things resolved.

Also most people buying a Robo, honestly won't see you issues since they join things like this forum after they purchase their printers.

 

I'm sorry I cannot offer any assistance with the machine either, I have no experience with a C2(havent seen one in person), but completely agree with both gentlemen above. Hopefully Robo employees will see this thread and be on to help out to the best of their ability.

 

Hi @Markmess , reconnecting to the mother board isnt typical but you will need to reestablish connection from time to time. The connection between onboard computer (Raspi) and the mother board is easily reestablished with that one button click.

Has that worked for you yet? Let me know if you are still having trouble.

 

I figured it qualified for show-n-tell, even if not a "WIN"

 

Thank you @Jerry RoBo 3D and @leggers

 

@Jeff Uberstine, this isn't a BestBuy issue, plus they have a great return policy, as long as you don't wait too long. There are BBs all over the place and the ability to just walk in your neighborhood BB and talk to a real human being (note I just said HUMAN, that is no indication with regard to their competence) is generally good. Plus no lugging the thing to the Post Office during business hours. I am glad to see some of the Robo employees reach out to @Markmess, obviously there are a few QC kinks that still need ironing out.

 

Yes I would
But you are correct that retail purchases should first be handled through the retail merchant.

 

3d printing means you will need to work on the machine, regardless brand new or 6 months old. Better to learn now through the manufacturer than go to best buy and demand a new one....especially considering it may be something as small as a loose connection that will take 5 minutes that jarred loose during shipping (or as @Jerry RoBo 3D asked above, a button that may need pushed)

even 3K machines have problems out of the box from time to time (speaking from experience)...but then again I'm more a I'll fix it type of person than a complainer.

 

I agree mostly, but there are some items that the manufacturer wants you to specifically deal with them directly rather than taking it back to the retailer. Robo isn't one of those, but they do exist.

 

lol I suppose if thats the way you want to go about it theres nothing wrong with that. Running out warranty in my experience with them isn't a thing. They did a great job including giving me free parts after my warranty, and most I talk to had a good experience if they were willing to work as a team.

Even my ultimaker 2extended+ came in needing a bit of love....sigma the same way...gmax...same....

Whats the point if you are just going to ship back and forth...thats not a good way to establish a working relationship with the company you buy from...and they tend to take better care of people that are willing to work with them vs people that demand things

edit: the only machines I've gotten that came in with zero issues are 3d print systems like the zortraxs I bought, but they arnt for hobbyists like Robos and the like are, zero controls.

 

@Geof, this is more related to perception and marketing. You and I both know that there is no such thing as a plug and play 3D printer. As a matter of fact, we both know that a 3D printer has as much in common with a Printer as a washing machine has to a rock in a river. If you are going to market something as plug and play then it damn well better be plug and play. Not everyone has the luxury or patience of a saint required to make something work that should work straight out of the box.

It doesn't really matter that you had to tweak your $3500 UM2EX as Ultimaker doesn't say it is a plug and play printer. They also don't tell you that 'If you imagine it you can print it! There is absolutely no reason to build any kind of 'relationship' with any company when their product does not work as advertised. Unless they have a monopoly you don't need them, they need you!

In this scenario I agree with @daniel871, if it doesn't work and you must have a Robo, take it back until you get one that works as advertised. There is no reason to 'Give them a chance.' There are so many other choices where we can choose to spend our money. I am surprised at your response, especially since you have said those exact words I stated in the previous sentence.

 

Yes I completely agree . But if you dont give them a chance to help you, how can they make it right. No it shouldn't say plug and print , no the imagination thing is nuts...but all advertisements are a lie lol. we know that.

Yes he can continue to take it back...but then you have the same risk of another machine being bunk. Why not just fix the one you've got ya know? Having a relationship with someone at Robo where they know you are not pissy but need help it will be responded better to in my opinion than being a jerk lol. Chances are yes they'll recommend you take it back if your uncomfortable and I'm sure they'll do something to make it right for you.

Yes....lol but where you choose to spend the money is what ya got to work with, or return and look elsewhere....or just fix the issue and move on to happy printing until the next need of repair and troubleshooting