Joel finally gets his Robo R2

You just need to watch it yourself. I am passing no judgement nor will I comment on this video.

 

With Chinese manufacture about the only way to assure that none of this is generated at the factory is to hire an agent to double check on the QA process. When the company I used to work for started doing that, just hiring an agent wasn't enough. We had to put an employee full time at the China factory so that no shenanagans were going on during the manufacturing process. It may not be that dire in today's China.

My issue with Barnacles, old news, it was a bad experience, we know. Banacles mentions it every chance he gets, he needs to get over himself.

 

hows about my Ultimaker that came in with all its set screws loose and rods not seated correctly? Suppose thats not an appropriate example either since its a 3k machine and the Robo is 1500.00.

Hows about my sigma that came in unable to calibrate itself and both stepper motors bad? No suppose thats not appropriate either since its 2600 and the Robo is 1500.

Gmax that cant print at all because stepper drivers wernt tuned, z leads were poorly adjusted and antibacklash nuts to tight to move past the halfway point on travel? (not to mention frame being un square and MANY other issues) but that wont work because its 3500.00 with the heatbed (I paid) and the Robo is 1500.



See what I'm getting at it? Shit happens man. Buckle down, work with the supplier to fix the issue and on with your life. if your not technically capable you have to play the machine swap game (or if the OEM prefers it and its their dime under warranty)

FWIW - Look at the real MK3 posts about random issues like crash detection needing to be turned off, ringing, pinda failures, runout nonfunctional, power saver not functional/repeatable..... They are all plagued by the "its a machine syndrome".

Now...the Mk2... great machine. Mine? Pinda didn't work reliably but wasn't "warrantied" during the warranty. I would have had to buy it. So it runs without autolevel since. It also needs rebuild often- more so than my R1 machines (though my R1 are upgraded to a V6- so I suppose apples to apples? )

 

(I was secretly hoping @Geof would comment on this -- came to see -- left happy)

 

No Reseller (Printed Solid) Took care of it trouble shooting as UM was unavailable (I have yet been able to contact them) Suppose time zone issue eh?

Negative- Machine is still unreliable and unable to calibrate. Have to work around to get the machine to dual after a power off (so it stays on most days). Will say the reseller (Designbox3d) did just hook me up with a mainboard to see if that helps as after spending over 500 on R17 upgrades that BCN said would fix it (Flawed original design I suppose?) didn't fix it lol.

Somewhere I have the email on this one . Its quite a good one. Granted they have let that person go and the owners play a tighter role in support after we met last year at the TCT, but I was told there is an owners manual and to read it. That was the end of support until I met the owners at TCT and had the machine running.

No I have not bought any of the new versions of their machines. my UM2+ extended is still "top of their line" for single color and the UM3 is set at a price I can ROI.

I have yet to get a replacement part I repeatedly asked for while under warranty. Their response was I must have build the Mk2 wrong. Official channel on that one . Not salty, manually level the bed and I print with it still. But that was the response I got.

I suppose the same could be said about most things, but if you have 2 machines (and joel has 2 machines) that dont work with bent leads and I have 4 R1+, an R2 and a C2 that do work and didn't have that issue what does that say? . You should also bear in mind that as far as I know Joels R2 was sent at the same time (months ago) they found the leadscrew issue and corrected it (as I dont hear about it anymore). Doesn't mean it isn't still happening, just means I havent been hearing about it for months, so they must have fixed it? Or gotten really lucky recently? (Or fixed it lol).

I would be careful claiming that I am rushing to any one companies defense (or negativity), remember I volunteer my time to the forum to help other users as I was helped, I'm not on Robos payroll nor do I owe them anything. I was simply letting you know ( as I'm aware you use much cheaper machines than I do and fair quite better with the single brand) that it is NOT a one brand thing. All companies have issues that get to the customers (hows that delta? see what I mean...its all of them) .

Cant comment on special treatment and the etc as I have no insider knowledge of the conversations between Braydon and Joel nor do I have any idea what the "terms " or anything else that went on to come to that position.

To answer the cheaper than the Robo- the R1+ is what 400? So cheaper than that I have my Startt Kit and Dagoma Neva. Both arrived in one piece (kit flat packed with one broken acrylic part- little tape and super glue) Dagoma didn't work, was sent a 2nd, also doesn't work "great" but does print sometimes.

I can only imagine Robo shares the information if asked. I know I have asked Braydon, Ryan and Jerry on multiple occasions what is going on with things and I have gotten what I believe to be a "real world" answer. If you want a company to follow in the steps of another company as far as putting out there what they are working on I cant help ya there, ask them? They havent and I doubt they ever will, but can certainly ask lol. You can jump on their Github (like Waldo does) and get some insight to what software work is going on, but thats about it and I doubt

will ever go past that.

From what I recall of the R1+ series (from all the time I've been here at least helping people and getting help since I got mine) it was not a HUGE issue with the R1+. I could be wrong there and I'm sure if I dug back I could find a small percentage of issue reported here (no idea what didn't come through here) but I do not recall an epidemic of lead screws? I believe the R1 has z wobble issues that plagued people, but was corrected with the lead screw upgrade no? Anyway, I should mention this is not a jab at you, the OEMs I listed or the OEMs I didn't list, just sharing my experiences with VARIOUS oems to hopefully add some realism for anyone that wants it .

Stand by what I said- They ALL have issues. If you dont want to work through them, ship em back. Your never stuck and there is always something that can be done. Gotta figure out if you want to or just want your money back. I cant tell you that had I not kept any of mine the companies I listed would care about as much as the fact they arrived non functioning or not perfect. They are aware crap happens .

 

I love conversations like this. Even more so when I can share my experiences with "well thought of brands" that i have a less than desirable experience with. Nice thing, if you reach out to a reseller, they will typically be happy to help you and go above and beyond if they are good ones.

 

I'd rekon a bet if I started including others we could get that well below 50% . I'm just one user lol. ( 0/3? didn't one work at the end? isn't that 1/3 and waiting on parts for the others? so the company DID do something?) lol just being that guy now ! HAHA apologies. just enjoying the banter.

Nope just making sure anyone that reads it understands its NOT just one company. its ALL companies. Thats the main point of me showing my experiences.

Cant comment on that, no insider knowledge. I'd imagine those are conversations we wont hear.

I'd rekon a bet that my R2 and C2 could give your little guy a run for its money Would be fun at some point to do a comparison thread? I've always been interested in that little beastie (219 on Amazon last I looked )

Dont know about that either lol. I didn't handle any part of any forum transition/upgrade. All handled by Harry who isn't involved anymore. I'd hope we didn't lose anything, but i'm sure we did. Imagine what would have been lost had they went to the in house forum they tried (thankful we at least have a forum)

Never had the issue with any of my machines so cant really say they do or they dont, other than I didn't and when I heard about the R2s shipped out with the issue its my understanding they were fixed or swapped. Cant ask much more than that ? Well I suppose we can lol. Hopefully they have gotten it together but like Waldo stated, being assembled by Foxcon in China you have a certain amount of "heartbreak" if your not constantly involved every step of the way. Which I cant imagine a small company like Robo could afford to do full time? No idea lol.

Can say your right, there is no excuse, but as long as they are fixing the issues cant really be to pissy eh?

 

Of course! No sense in doing a comparison thats one sided. I can adjust my profiles to match what you want to print at. I'm hopeful it blows the R2 away so I can buy a couple of them guys lol.

Good to know on buying direct! Will keep an eye out on the sale!

 

You can fire it up. Do any kind of poll you'd like Should be a fun thread! Hit me up with the prints were doing. Would prefer something 12 hrs and under if possible since its at the home shop so I dont have to wait for the weekend (I dont let machines run unattended if possible)

 

Typically the stuff I run that isn't in the show and tell section on Waldos post are under NDA. Would have to print some stuff. Will check thread shortly