Solved Upgraded to E3D V6 and filament is clumping

So i have had the Robo 3D R1+ for a little over a year and has worked great. It has gotten jammed a couple times and i had to break it down and pull out some clogged material. This time i broke one of the wires on the printhead so i decided it would be a good time to update the head. I went with the e3d v6 as i have seen so many others do. Install went good, it comes up to temp. I used a IR Thermometer to check.

So i start a design and all the material seems to clump up around the printhead. I am thinking one of 2 things, but i am also new to this so i could be totally wrong.

1) The size of the head is too small from the factory head.
2) I need to adjust a setting because it may look like the head is dragging the glass.

I guess there may be a third option. I pulled out the filament and it seemed to be melted inside the plastic tube in the hotend. So i dont know if it is melting in there and jamming.

Im looking for any help. Below is the HotEnd that i ordered and installed.

 

Did you order it from a licensed e3d dealer?

Sent from my SM-G930T using Tapatalk

 

Ok sorry for my lack of detail. when i put the like to the product in it said the post had elements that made it look like SPAM and wouldnt let me post it. I guess it was the heating coil. For some reason it wasnt getting enough voltage. I pulled the part out and swapped it with the original robo 3d coil and it works now. The company is sending me a new coil. I kind of jumped to conclusions without doing the testing. Thanks for the input, in the future i will post more detail.