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"Disconnects" from the heat bed

Discussion in 'Software' started by pclabtech, Jul 16, 2017.

  1. pclabtech

    pclabtech Active Member

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    Ever since they updated my firmware, I have been getting

    The was an unhandled error while talking to the printer. Due to that OctoPrint disconnected. Error: Heating failed, system stopped! Heater_ID: bed

    Help support issued me a case number for further checking, but it was printing just fine today, after 1 of these "bed disconnected" errors, but now it is constant. I tried setting bed temperature to 0 to turn it off but it still checks the bed and stops the print job.

    My printer is pretty much a paperweight now.
     
    #1 pclabtech, Jul 16, 2017
  2. Kilrah

    Kilrah Well-Known Member

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    #2 Kilrah, Jul 17, 2017
    pclabtech likes this.
  3. pclabtech

    pclabtech Active Member

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    Thanks! That's what it was... 2 of the pogo pins stuck down, I was able to pop them back up to get the bed to heat, but this is probably temporary as this is a design flaw.
     
    #3 pclabtech, Jul 17, 2017
  4. pclabtech

    pclabtech Active Member

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    yep, the two left pins are pushed all the way down. So without doing a massive rewire using the magnets as connectors and void the warranty, I have a 1400 dollar paperweight. Thanks Robo!
     
    #4 pclabtech, Jul 17, 2017
  5. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Contact Robo, schedule a tier-2 technician and get the replacement going.
    This is a know problem that they are working on re-engineering. (not that it immediately fixes your problem)

    There is a lot you can print without a heated bed, but you will need to modify octoprint to disable the heated bed.
    Just in case you want to print materials other than ABS while waiting for the exchange.

    Regardless you need to get them on the phone and get the process going.
     
    #5 mark tomlinson, Jul 17, 2017
  6. Geof

    Geof Volunteer Moderator
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    Rev 1 machines are rough to keep going :D tis the way of kickstarters and first generation production units. Build it, ship it, crap theres problems. Make Rev2 and keep going lol.
     
    #6 Geof, Jul 17, 2017
  7. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    For what it is worth I have been pinging @Jerry RoBo 3D to let him know about these threads and the problem occurrences.
    I KNOW they know the base problem, but want to keep them aware of the frequency it is affecting people.
     
    #7 mark tomlinson, Jul 17, 2017
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  8. pclabtech

    pclabtech Active Member

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    I saw Jerry a week ago, but my printer wasn't broke then :(

    I doubt they want to see me carrying in a broke printer.
     
    #8 pclabtech, Jul 17, 2017
  9. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Go for it. They need to make it right :)
     
    #9 mark tomlinson, Jul 17, 2017
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