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Bed Can't Get Above 90Deg Before Error

Discussion in 'Troubleshooting' started by JeffreyB, Jun 23, 2017.

  1. Kris Karlsson

    Kris Karlsson New Member

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    Does anyone have an updated firmware file with the temp change fix available to download? I can't figure out how to edit the hex code to get to the configuration.h files...
     
  2. JeffreyB

    JeffreyB Member

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    You don't want the hex file, you want to download from here: "https://github.com/Robo3D/Marlin/tree/R2". Click the green button on the right and pick zip. It'll download a zip file with all of the files you need including Configuration.h and Configuration_adv.h

    Jeff
     
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  3. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Yep, you gotta go old skool :)
     
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  4. John Omernik

    John Omernik New Member

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    I have to say, the pogo pin issue has hit in the currently shipped units (received last Thursday... I am gearing up for what appears to be challenging support .
     
  5. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    They are working on a fix.
    I hope it will be something that they can kit up and provide to end-users rather than requiring a shipment back to Robo (which happened earlier in the original R1 cycle and that was a pain)
     
  6. GATed73

    GATed73 New Member

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    I took a closer look at my pogo conectors. I think it's safe to say I have a problem - the two left pins look problematic.

    upload_2017-7-23_11-2-18.png

    upload_2017-7-23_10-59-38.png
     
  7. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Only if you mean that one is missing altogether :)

    Yea, that is a problem. Call support.
     
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  8. Kilrah

    Kilrah Well-Known Member

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    Not only, one is missing but the other has done the "usual" meltdown thing...

    Funny, I still never had an answer to any of my e-mails to support about these issues. I did get a "thank you" within 2 hours when I sent an unrelated one regarding their site being down due to an expired certificate though, so they do read and answer... guess a website is needed to make new sales, so that's "more important"...
     
  9. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    This is why I always tell people to call. It is terribly inconvenient for some folks due to schedules/time-zones/tolls/etc (and I get that) but it is the best way to move your problems forward expeditiously. I agree that they should be more responsive via EMAIL, but sadly it is, what it is.
     
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  10. GATed73

    GATed73 New Member

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    Thing is, this was printing beautifully right up until the software update. Not sure if coincidence, or what. I sent an email - will try calling if I don't hear back tomorrow.
     
  11. Kilrah

    Kilrah Well-Known Member

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    Yup, likely coincidence. With one missing pin the other one is even more likely to fail.
     
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  12. Docdead

    Docdead New Member

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    Looks like I just joined the pogo connector issue group. I've only ever printed PLA at 60c. I finished up a print successfully last night. I cleaned things off and went to start my next print and started receiving the "Heater_ID: Bed" issue. My bed wont heat up at all now. I messaged Robo this morning, hopefully I'll hear back soon.
     
  13. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    I hate the break the bad news to you, but you really want to call them ... with a phone :)
    You will be able to get a solid response that way (even though it MAY mean scheduling a chat with a 2nd tier support person).
    Their responses via email and messaging are less than prompt or helpful in many cases and you want to get this to their attention quickly so you can get a working unit.
     
  14. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    I am sure they will get it sorted, but to speed things up you want to use the phone.
     
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  15. GATed73

    GATed73 New Member

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    Phone support was a bit easier than I anticipated. Lasted about 30 seconds and they said just schedule an appointment with a level 2 tech. Appointments are going fast, be dialing people, be dialing!
     
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  16. wthierry

    wthierry Active Member

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    Hmm, now my bed cant even get to 85.... seems to be getting worse.....

    Recv: ok T:20.3 /0.0 B:73.6 /85.0 @:0 B@:100
    Recv: Error:Heating failed, system stopped! Heater_ID: bed
    Changing monitoring state from 'Operational' to 'Error: Heating failed, system stopped! Heater_ID: bed
    '
    Changing monitoring state from 'Error: Heating failed, system stopped! Heater_ID: bed
    ' to 'Offline'
    Connecting to: /dev/ttyACM0
     
    #56 wthierry, Jul 28, 2017
    Last edited: Jul 28, 2017
  17. wthierry

    wthierry Active Member

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    Looks like their VP of engineering commited you change of 255 to the repository a couple days ago. I am going to try it.

    https://github.com/Robo3D/Marlin/commit/997bf4b6a1caa53c91e153e622cc780992f9e59d
     
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  18. GATed73

    GATed73 New Member

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    Here's my update. Support pointed me to level 2. They cancelled my appointment because it was obvious my pogo was screwed up. They sent me a link to complete my order for a free replacement pogo board. Took about 5 calendar days to arrive. Just plugged it in, 4 screws out, a little tug on the connector, a little push on the new board and connector and 4 screws in and I'm printing again.

    Thinking back to my first foray into 3D printing, the Kickstarter Cobblebot Vanguard and the disaster that ensued - I am elated at the Robo 3D support and process to correct my issue. Top notch!
     
  19. Kris Holland

    Kris Holland New Member

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    Got the printer. Did tests, showed a client, got a job with it.

    1/2 way through, the pogo pins (the two on the left die). Called Tier 1, Donald was as helpful as one could have hoped, and he pointed me to book an appointment with Tier 2. Two full business days from now.

    Yeah, ok, I kind of get it. But there is zero doubt that the part has failed. Why do I have to sit in line, and skype with a guy to tell me what a poorly trained monkey can determine? If it's a known problem that requires a redesign, they should have a box full of boards waiting to be shipped out, needing nothing more than labels.

    Now I have to tell the client that I won't be able to deliver for an indeterminate amount of time, which means I've probably lost the job. All for the want of a properly spec'd spring. Not particularly inclined to do a hard modification (reversible or otherwise) on a printer that is still under it's 30 day return policy, let alone warranty... and I was going to buy another one.

    <sigh>
     
  20. Kris Holland

    Kris Holland New Member

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    Here's what my pins look like.
     

    Attached Files:

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