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Partial Answer Need help AGAIN please

Discussion in 'Troubleshooting' started by David Waldron, Mar 21, 2018.

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  1. David Waldron

    David Waldron New Member

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    Matter control stopped loading for some unknown reason, cant get the program to work so uninstalled everything to do with mattercontrol again, now i am getting this.
    I use Windows XP
    see pic below.
    Thanks
     

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  2. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    You probably want to open this question with MatterHackers (the folks who write MatterControl -- https://www.matterhackers.com/support)

    But that picture you posted is not a problem. It is simply a windows installer telling you that it is not updating a library that is already at the latest version.

    I don't use mattercontrol so beyond that I have no suggestions.
     
  3. David Waldron

    David Waldron New Member

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    Thanks but mattercontrol wont open because of this problem, have done the repair tool also and still the same
     
  4. David Waldron

    David Waldron New Member

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    I have joined the forum but it wont let me post a new thread for some reason.
     
  5. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Well, good luck :) That version of Windows is much older than the software too so ... there are any number of possible issues.
    I am sure the MatterHackers can best help you out. Also on that web page is their email address: support@matterhackers.com
     
  6. David Waldron

    David Waldron New Member

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  7. BrooklynBay

    BrooklynBay Active Member

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    The last version of Matter Control which works with Windows XP is version 1.2. All of the later version won't work on it.
     
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