Solved retract filiment

I can not retract my filament after printing,was able to yesterday on my very 1st print but will not today ,can anyone help,or had this issue themselves.

 

heat up your extruder and then retract 10mm with the motor. The rest you should be able to take the rest out by hand

 

thanks,I get faster response here than I do thru matterhackers,

 

you are welcome. I really enjoy this forum too.

looking forward to seeing your prints on day