Unanswered Bed has shifted against plastic base

I just got the new Robo 3d plus last week, nothing but issues, a have read a few of the fixes that are needed, but the actual heated bed has moved to the left side against plastic housing of printer....the magnets under table are lined up in their little metal bases on the base below the glass. I want to know why a company would even sell a piece of crap like this? Is there ZERO quality control? The Z-axis seems to be the only thing working correctly. Im half tempted to just return the printer before even bothering to waste my time rebuilding the whole printer.....that was the reason i bought this one in the first place.....says its ready to run out of the box...hahaha...really? very disappointed in this purchase!

 

Mike, sorry you had issues. I got mine back in February and it was great until recently where I have a couple of parts that failed. I contacted Robo and I think they will send me those parts.<$20.

Hopefully they get yours squared away. Have you contacted support/made a Level 2 appointment? I was told if the printer is "jacked," they will replace if necessary. 3D printing takes a lot patience, some mechanical/electronic, etc. Skills and inclination. A turnkey, print and forget system is yet to come. Perhaps the Mattel Thingmaker may change this?

But it think if you give it a chance you will be happy: here's some of the things I've made since Feb-




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I had talked to them about software issue the day i got it, but havent over everything else as of yet. But i will try to do it as soon as i have the time. Thanks guys

 

I found that you can skip tier 1 with the make an appointment option in the support section of the website or if you are inclined, you can skip the whole thing by the send me parts option. Take pictures and have your serial number (R1+ is located on the back, opposite of the power cord.)


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If something as critical as the parts you described were messed up, you'd have been better off returning it to the store you bought it from for an exchange vs. getting pieces from Robo in Snail Mail.

 

Most places, i.e. Best Buy and Fry's will not take returns on opened 3D printers. If OP bought it from Amazon, then, yes. Otherwise, he will have to work with Robo to get it fixed or replaced.


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Can you post a picture of your issue?

 

So true and you learn all this rather quickly. The only thing I would add would be, get ready to spend a little money. But there's no such thing as a cheap hobby or a free hobby.

 

I have had mine over a year and yes I have had to do a few fixes. I have done a few upgrades but all the tinkering has been worth it. I have had a lot of fun printing cat toys, toys for my wife's grand child, and the around the house items I didn't want to go into Lowes to get. Last month i printed radio knobs for a stock trans am from the 80's. I received my printer with some shipping breakage but RoBo sent me the parts quickly. It's a leaning curve to get it really working well and printing parts but well worth it. The folks here in the forum are great about answering questions.

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I have fixed most of the issues with a complete rebuild, but im curious why the first layer of print is not sticking at some of the outer edges, is this because i didnt get the glue stick out far enough maybe or could it be something else?

 

. Here is the photo of my issue

 

Your Z offset looks too high.

What software are you using? Mattercontrol? I don't know how to use that program but someone else should be able to chime in. Change it to be .1mm closer to the bed and you should be pretty good. In simplify 3d the default is -1.0 z offset so -0.9 would make it closer to the bed. In mattercontrol I don't know if they use the negative values or how they do it.

If you adjust the Z offset it will print closer to the bed and smush everything down more.

 

I will give that a try, thanks

 

I have got it to work much better now by upping the filiment temp and bed temps 5° each. has anyone taken the metal pieces off the bottom of the bed before without breaking the glass? Id love to get them off and relocate them over about 5/8" or so....the table is only about .03" away from printer cabinet.

 

Really? thats good to know, Off topic I had to epoxy the magnets on my new bed and what I did was put the magnets in the holes and epoxy on top of them and slid the bed into place( i measured and marked it first ), but there was some goobers in the holes from the rail so one magnet is epoxed on all crrooked on the bed. I was wondering how to get it off so a heat gun will do the job?