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Solved E3Dv6 - doesn't look right

Discussion in 'Troubleshooting' started by cbnlnk121, Sep 20, 2016.

  1. cbnlnk121

    cbnlnk121 New Member

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    I ordered this E3Dv6 from @Printed Solid and I think something is wrong. Can someone tell me how I'm suppose to put it together? It seems that the Hotend part is VERY wrong with where the threaded holes are and the slot doesn't even line up.

    I'll let the pictures speak because explaining this one is hard. I'm just getting frustrated being my second E3Dv6 I have ordered but the first from PrintedSolid.com
     

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    #1 cbnlnk121, Sep 20, 2016
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  2. Geof

    Geof Volunteer Moderator
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    Hi there. @Printed Solid always takes care of us. Which part has you concerned? If you need an assembly guide I'll find the one I used and post a link.



    Tom is great !!!
     
    #2 Geof, Sep 20, 2016
  3. cbnlnk121

    cbnlnk121 New Member

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    The pictured item. The slot doesn't line up with the larger hole for the heater. I figured out how to get the therm. to be attached using a small set screw from the top side. Is it a bad part because the threads are also on both sides of the slot.
     

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    #3 cbnlnk121, Sep 20, 2016
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  4. Geof

    Geof Volunteer Moderator
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    I gotya. Yes contact printed solid. He will want to know and take care of you right away
     
    #4 Geof, Sep 20, 2016
  5. cbnlnk121

    cbnlnk121 New Member

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    Ok, I thought something was wrong. thanks for confirming. I just send them an email via shop@printedsolid.com
     
    #5 cbnlnk121, Sep 20, 2016
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  6. Printed Solid

    Printed Solid Volunteer Admin
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    Thanks for the heads up @Geof .

    @cbnlnk121 Got your email and will get you a replacement in the morning. That's definitely a messed up heater block. Looks like the heater cartridge hole was put in the wrong place.
     
    #6 Printed Solid, Sep 20, 2016
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  7. Geof

    Geof Volunteer Moderator
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    Hes always had amazing customer service. He will take care of ya. Keep us posted. Im sorry for the bad luck but can tell you it will be worth it. The genuine e3dv6 hotends are very reliable great quality products.
     
    #7 Geof, Sep 20, 2016
  8. Geof

    Geof Volunteer Moderator
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    Looks like your sorted :) thank you to @Printed Solid for the amazing customer service as always
     
    #8 Geof, Sep 20, 2016
  9. cbnlnk121

    cbnlnk121 New Member

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    Wow, now that's some excellent service, support and help from everyone. What a great feeling to be a apart of this community.

    Thank you both very much @Geof and @printedsolid

    Sent from my ASUS_Z00AD using Tapatalk
     
    #9 cbnlnk121, Sep 20, 2016
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  10. cbnlnk121

    cbnlnk121 New Member

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    Thanks for the speedy ship. Looks way better. Right is the correct new one.

    [​IMG]

    Sent from my ASUS_Z00AD using Tapatalk
     
    #10 cbnlnk121, Sep 23, 2016
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