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Are People Having Success?

Discussion in 'General Questions' started by aaronwstone, Aug 25, 2017.

  1. aaronwstone

    aaronwstone New Member

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    Im having a horrible time with this R2. I've gotten support here, I have gotten support from Robo, I have gotten support locally from a buddy that has 8 printers (all running). I have finally just given up on it. This was my first printer and I spent a lot of money on it because it seemed like it was going to be awesome. I just gave the printer to a buddy of mine and asked him to just go through it and see if he can find anything wrong with before I sell it.

    Seem like a great deal of people are having issues.
     
  2. mark tomlinson

    mark tomlinson Volunteer
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    Yes, many people are having success. Many are also have various issues (some minor, some major) just like most other printers out there :) You can get it sorted (and under warranty you should have already had them replace it if you are not having any luck).
     
  3. Geof

    Geof Volunteer Moderator
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    Yep thats my Vote. Replace it.
     
  4. Vince Westin

    Vince Westin New Member

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    Without details, it is difficult to help. Once you have the printer on the network to your PC, the web interface gives a great way to monitor and print. The Cura default settings will build Goode that works, though it is far from optimal. Doing the recommended tuning of the Z axis to be sure the printing is at just the right level is critical - without that, nothing will work well.
     
  5. aaronwstone

    aaronwstone New Member

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    Currently ROBO has it. They have had it a couple of weeks now. No word yet.
     
  6. supercazzola

    supercazzola Active Member

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    Perhaps they will swap it out for you?
    Any news back ?


    Sent from my iPad using Tapatalk Pro
     
  7. aaronwstone

    aaronwstone New Member

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    Nearly 2 months later I finally have my printer back from Robo. The essentially replaced everything and calibrates it in house and returned it to me. I just got it back Friday and haven’t even unboxed it yet.
     
  8. OutsourcedGuru

    OutsourcedGuru Active Member

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    From what I understand, they're a bit backlogged on some of these. Perhaps they'll hire someone who could be semi-dedicated to fixing those warranty repairs.
     
  9. mathewwben

    mathewwben New Member

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    Hi,

    Great posts by aaronwstone . you have done very good posts for me. Thanks for your discussions
     
  10. John Wohlfeil

    John Wohlfeil New Member

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    Today is Friday, October 13, 2017 - and YES, I am having success.

    My R2 has been printing non-stop since coming out of the box just 2 days ago.
     
  11. adikted2astro

    adikted2astro Member

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    Good, I'm glad to hear it. I also had some issues with my R2, although I never had to send it back. The main issue was a bent z-axis lead screw. Once it was replaced, everything started printing fine. All of my other issues were operator error. I just didn't understand how everything worked and I really didn't understand that 3D printing is not easy, not at all. It takes a lot of experience to produce really good prints. Robo has tried helping me with some of these issues, but their customer service is - I'm sad to say - horrible. If they can get on their feet and start helping customers the way they should, it would be a fabulous company. As it is now, in order to actually get someone on the phone who knows what they are doing, it can take up to a week. That's unacceptable by anyone's standards, especially after shelling out $1500 for one of their printers. I happen to love my R2 now that I know how to properly operate it. After what I've been through with it, I doubt I'll ever get rid of it.
     
  12. adikted2astro

    adikted2astro Member

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    But I still want good customer service from Robo, regardless of what I do with my printer.
     

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