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Cura won't install R2 printer on HP Laptop

Discussion in 'Troubleshooting' started by Tom.S, Nov 26, 2017.

  1. Tom.S

    Tom.S New Member

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    I have a brand new HP Laptop (HP Spectre) and when I install Cura, it will not allow me to select the R2 printer. I have Cura working on several other computers in my home, but it won't install on this one.

    Any ideas?
     
  2. Kilrah

    Kilrah Well-Known Member

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    What Cura version? Probably not the same as on your other machines.
     
  3. Tom.S

    Tom.S New Member

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    It’s 2.5.0 on all my machines. It’s the latest version that Robo3d has posted for download.
     
  4. jonebersole

    jonebersole Member

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    Is the software installed, but just not working, or is it not installing for some reason? Can you provide error messages? You may need to install the Microsoft VC++ components to make it work on an updated version of Windows 10. That's what I had to do. here is that link if it helps you.
    https://www.microsoft.com/en-us/download/details.aspx?id=52685
    If you post more info, maybe we can help.
     
    Kilrah likes this.
  5. supercazzola

    supercazzola Active Member

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    Is some antivirus program stopping the install or removing a component?
    Are all of your machines on the same OS ?


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