I end up pushing down on the X-Axis plate while it is printing so it does not dig the back side of the print for a few rounds. I am able to get maybe 1 of every 4 tries to work that way. Its very frustrating because this is used for a small business and the quality this way is so bad. Customer service wants to replace the X-Axis plate saying it must be bent. But in all honesty, we did nothing to bend it so this seems like a terrible flaw in the unit itself. Why won't they just replace the unit? I have adjusted the Z-Axis. I have tried shimming up the corner to bring up the side that is too low and it seems to autolevel back to where it was and do it again. Nothing seems to work. Someone, please tell me what I can do before I toss this out the window?