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robo service

Discussion in 'General Questions' started by eric tobin, Aug 17, 2017.

  1. eric tobin

    eric tobin Member

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    has anyone ever had trouble getting a hold the sales department? I purchased a hotend mon. paid 2 day air, and it still is not here! every time I call they say the sent a message to sales yet I have had no contact from them
     
    #1 eric tobin, Aug 17, 2017
  2. Geof

    Geof Volunteer Moderator
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    I dont actually call Robo for anything anymore (been out of warranty a long time and parts are cheaper self sourced for the most part). I'd keep calling during their buisness hours until you get someone on the phone. I know thats a crap answer, but there really isn't another one :(. Hang in there. Regardless if you paid 2 day air shipping and its not there you should be getting that shipping money back.
     
    #2 Geof, Aug 18, 2017
  3. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    #3 mark tomlinson, Aug 18, 2017
  4. daniel871

    daniel871 Well-Known Member

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    #4 daniel871, Aug 18, 2017
  5. eric tobin

    eric tobin Member

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    update: I finally got a reply from Danny in the service dept. he agreed with me that their two day shipping is messed up and that he would try to do something about it. since he was unable to refund the shipping cost he sent me a roll of filament, carbon fiber for free. He was very helpful, actually tracked me down on line, I was logged on the their website and he had im'd me and we got it resolved in about 15-20 minutes. he was very nice and helpful so good job to him.
     
    #5 eric tobin, Aug 18, 2017
    OutsourcedGuru, Geof and mark tomlinson like this.

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