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Robo3d DoA (Damaged on Arrival)

Discussion in 'Technical Support' started by Shrp77, Oct 24, 2013.

  1. Shrp77

    Shrp77 New Member

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    Hi guys,

    I received my robo3d yesterday. As I unpacked it - I found the print plate / surface broken. I sent an email message through the "contact us" page - however I haven't heard back.

    I'm attaching pictures I took as I was unpacking the printer.

    Is there any way I can drop off the printer at your facility for repairs? I live in San Diego.

    Cheers,

    Arvind
     

    Attached Files:

    #1 Shrp77, Oct 24, 2013
  2. Harry

    Harry Team ROBO 3D
    Staff Member

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    Hi Arvind,

    We are sending you another build platform. It has happened a few times. Now we have a packaging expert coming in to help. Apologies for that! Let us know when you receive the platform and if you need any help installing it.
     
    #2 Harry, Oct 24, 2013

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