Mike is there online excuse maker. The company is way over there head and instead of taking care of paid customers and taking care issues they are too busy going to trade shows and trying to get more customers that they will not be able to serve in a timely fashion. Or fix the current issues that they have. Like most other kickstarter companies they are way over there head. Mike no they are not compared to Apple or google like you said in the forum. Apple didn't start with orders that they could not fill. They also went hired a business man and got an investor to make up for the demand. It should not take 4 weeks to get a part replaced. Don't tell me I don't know how a business like this works because I work for company that is in same kind of business.