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Z-Offset Wizard stuck at step 1 of 4

Discussion in 'Troubleshooting' started by ballhogjoni, Mar 24, 2020.

Page 1 of 4
  1. ballhogjoni

    ballhogjoni Member

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    See picture. It's been like this for 10 minutes or more.
     

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    #1 ballhogjoni, Mar 24, 2020
  2. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    #2 mark tomlinson, Mar 24, 2020
  3. tkoco

    tkoco - -.- --- -.-. ---
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    What is the firmware and Robo OS software levels/versions? It looks like you have a conflict between the Robo OS and the main board firmware level.
     
    #3 tkoco, Mar 24, 2020
  4. ballhogjoni

    ballhogjoni Member

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    FIRMWARE_NAME:Marlin Marlin_1.1.6_RoboVersion_1.2.4 Robo R2 SOURCE_CODE_URL:https://github.com/Robo3D/Marlin PROTOCOL_VERSION:1.0 MACHINE_TYPE: Robo R2 EXTRUDER_COUNT:1 UUID:cede2a2f-41a2-4748-9b12-c55c62f367ff EEPROM:1 AUTOREPORT_TEMP:1 PROGRESS:0 PRINT_JOB:1 AUTOLEVEL:1 Z_PROBE:1 LEVELING_DATA:1 SOFTWARE_POWER:0 TOGGLE_LIGHTS:1 CASE_LIGHT_BRIGHTNESS:1 EMERGENCY_PARSER:1
     
    #4 ballhogjoni, Mar 24, 2020
  5. ballhogjoni

    ballhogjoni Member

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    When I go to update from the touchscreen it says RoboOs 2.0.0-r2.6 is installed
     
    #5 ballhogjoni, Mar 24, 2020
  6. tkoco

    tkoco - -.- --- -.-. ---
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    The main board firmware is too old. Please read the R2 FAQ (The first posting in the R2 Troubleshooting forum) for the relevant levels (with links).
     
    #6 tkoco, Mar 24, 2020
    ballhogjoni likes this.
  7. tkoco

    tkoco - -.- --- -.-. ---
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    Please let us know how it goes and if you need additional help.
     
    #7 tkoco, Mar 24, 2020
  8. ballhogjoni

    ballhogjoni Member

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    Thanks I see this post and i think it'll fix...will post updates.
     
    #8 ballhogjoni, Mar 24, 2020
  9. ballhogjoni

    ballhogjoni Member

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    Is there a way to back up the firmware before updating? I manually set the z-offset and I'm in the middle of a print so at least I can manually set it. I don't want to update the firmware and screw up the PI.
     
    #9 ballhogjoni, Mar 24, 2020
  10. tkoco

    tkoco - -.- --- -.-. ---
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    Yes, the Octoprint EEprom Marlin Editor plugin has the option to backup and restore the settings.
     
    #10 tkoco, Mar 24, 2020
  11. ballhogjoni

    ballhogjoni Member

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    #11 ballhogjoni, Mar 24, 2020
  12. ballhogjoni

    ballhogjoni Member

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    #12 ballhogjoni, Mar 24, 2020
  13. tkoco

    tkoco - -.- --- -.-. ---
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    The printer must be idle, not printing, before you can flash the firmware. The *hex file is a good one as I have used it myself. And reboot the printer afterwards.
     
    #13 tkoco, Mar 24, 2020
  14. ballhogjoni

    ballhogjoni Member

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    Print finished and then I flashed. It was idle.
     
    #14 ballhogjoni, Mar 24, 2020
  15. tkoco

    tkoco - -.- --- -.-. ---
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    Are you using the Octoprint plugin?
     
    #15 tkoco, Mar 24, 2020
  16. ballhogjoni

    ballhogjoni Member

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    Yes
     

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    #16 ballhogjoni, Mar 24, 2020
  17. tkoco

    tkoco - -.- --- -.-. ---
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    Next question: Did you download the file or are you attempting to use the URL directly?
     
    #17 tkoco, Mar 24, 2020
  18. ballhogjoni

    ballhogjoni Member

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    Attempting from URL...is alerts me that flashing was successful.
     

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    #18 ballhogjoni, Mar 24, 2020
  19. tkoco

    tkoco - -.- --- -.-. ---
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    Any hiccup in the Internet connection between you and Github will cause the update to fail. The timing is critical. I'll update the R2 FAQ and make the recommendation to download the file to your local computer to eliminate that aspect.
    Thank you. Try redoing the Z Offset wizard.
     
    #19 tkoco, Mar 24, 2020
  20. ballhogjoni

    ballhogjoni Member

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    I also downloaded it and still same issue.
     
    #20 ballhogjoni, Mar 24, 2020
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