can't get my printer to respond

hi ,
i just got my printer 2 days ago and i am having some difficulties getting the printer to respond .
i followed the getting started manual on youtube :

when i conected the USB in to my PC and press connect it did get connected and when i tried moving the motors nothing happened , also when i tried heating the extruder it didnt heated .
i tried switching the power on and off and also to unplug the printer from the wall and i was able to get it to connect in the repetier .
this make me think that maby the power supply is not working .
what do you think ? how can i check this ? will the ROBO 3D team will take responsebility for the bad power supply?
FYI
i am from israel and the voltage here is 230, the printer was set to this voltage from the first time i got it .

one more thing, i also have a problem with the slic3r settings and whould like some help :
http://forums.robo3dprinter.com/index.php?threads/cant-save-settings-in-slicer.1526/

i am dying to try my first print , please support .

thx

 

Did you hit home before you tried moving the motors? Before the motors will accept manual control moves they must be homed first.

How do you know the hot-end wasn't getting hot?

See the FAQ. Http://melodybliss.org/robo3d


Sent from my iPhone using Tapatalk

 

first of all thx for the first respond .
second regarding your question :
1) yes i did try home first.
2) becouse the temp in the repetier did not Rises and i also touch it and it was not hot.

 

update .
i just checked the power supply with a Multimeter.
and it does infact get 230V in the entrance and gives 0V in the exit .
also i noticed their is a LED on the power supply and it does not Lights up.

 

I did try it a few time. It didnt help

 

i think so to .
i sent a mail to the ROBO 3D team .
hope they will take responsebility .

 

Just got it today and look like a same problem here.
No sign of light from the power supply, the LED not even brink at all.
Everything look fine until i try to test the motor and it not respond.

Did they replace you a new power supply?

 

i didn't replace it yet but it does sound like the same problem .
ROBO 3D team said they will send me a new power supply but i haven't received tracking number yet .

 

Thank for answer sagi.
I've send them an e-mail. Hopefully, our printer could run very soon.

Thank again

 

Hi ,
i just got my new power supply and install it .
now everithing is working ....
but the printer dont print well , this is probebly setting issue i will try to open new post in settings