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connection interrupted error

Discussion in 'Troubleshooting' started by Mara, Feb 20, 2018.

  1. Mara

    Mara New Member

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    Just turned on the Robo C2 for the first time and the first thing I see is "connection interrupted" error. On their website they give some steps to make sure cables are plugged in properly and all the way in their proper locations. That did not help solve the issue at all :( any tips/advice?
     
  2. Geof

    Geof Volunteer Moderator
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    Normally its a connection issue to the Pi and mainboard. Does the Pi (small board on the left when looking in) light up when you turn on the machine ?
     
  3. Mara

    Mara New Member

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    Yes it does light up. There are four mini LEDs and the 2 right ones are lit.
     

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  4. OutsourcedGuru

    OutsourcedGuru Active Member

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    If it's still not working, I'd call Robo's phone support for assistance.

    If you'd like to troubleshoot a little—with the trap door open—you should see two lights lit on the right side of the Robo board at first when you power on the printer. When the Raspberry Pi 3 computer is communicating with that board, the other two lights will light while that's happening. They connect together with a Type B USB cable.

    http://robo.fyi/hardware/robo-c2r2-board
     

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