Answered My First Robo3d R1+ experience (belt problem)

I just bought an R1+ over the weekend direct from robo3d.com. It arrived today and I was so excited. I unboxed and got it set up. I quickly realized the belt was loose and had fallen off the spindles and a small cut or broken zip tie was left on the build plate.

No other plastic tighteners or belt support was included. The instructions have mentioned nothing on the subject. After searching on their support site under 'belt' I found a poorly explained walkthrough which got the belt 'installed'. I then realized that its like the belt is far too big for the unit? I have tried several times but the belt is so loose it just falls off. It does not have a clip or anything.

I immediately contacted support who could not offer any direct help, explanation, or anything at all. So,
a) no apology for the disappointment b) no actual 'technical support' other than awaiting for an email response from a mystery 'head of support', which is apparently going to take 24-48 hours for them to reply. What the actual heck is going on here? I am astonished that I am resorting to asking the forum instead of a direct and immediate resolution from Robo3d.

I am so far completely appalled by the service that I have been provided, leaving a rather sour taste in my mouth. I notice in some youtube videos and support threads, that many users have custom belt clips, or pieces attached -specifically some kind of tightener. Why is this basic thing not included? Why isn't the belt the correct length to begin with? Do companies not QC before shipping out to a new customer anymore??

I am more than happy to deal with issues and make adjustments as I learn, print out parts to improve it, I get that 3D printing is still very new, but at least send me a properly QC'd, tested, fully setup unit that works out of the box.

Any help on what I can do would be great. I cannot 3d print any solution however, so I'll just stare at it some more.

 

Thanks for the reply. So far incredibly more helpful than any level 1 support. Much obliged!

Yes I resent ranting at a forum, believe me the support team have had it too. Apologies Makers!

That picture would be very useful also, thank you.

 

A few things to note: your belt is in two pieces? I have a loop?

I have zip ties but would need a much better understanding of how the belt fits snugly. Thanks again

 

My R1 belt has tension spring on it.