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Support Phone Number Not working

Discussion in 'General Questions' started by Mike Hatten, Feb 14, 2019.

  1. Mike Hatten

    Mike Hatten New Member

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    Does the support number still work for anyone? Tried calling 844-476-2633 and get a voice message saying it is not a working number.

    I also have had two form email requests closed without interaction.

    Still in business? Still supporting their products?
     
    #1 Mike Hatten, Feb 14, 2019
  2. Wesley Knapp

    Wesley Knapp Active Member

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    I've had email support as recently as yesterday. 2/13/19

    Sent from my Pixel XL using Tapatalk
     
    #2 Wesley Knapp, Feb 14, 2019
  3. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    I have reached out to them to see what is up with the phone number.
     
    #3 mark tomlinson, Feb 14, 2019
  4. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    #4 mark tomlinson, Feb 14, 2019
    Last edited: Feb 14, 2019
  5. Mike Hatten

    Mike Hatten New Member

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    Thanks Mark.

    I tried to call only because the request forms were being closed without contacting me. I only need phone support if the online support fails. I still think its bad to publish a support number that does not work... it doesn't instill confidence.
     
    #5 Mike Hatten, Feb 18, 2019
  6. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    I hear you, but they do what they do :)
    Try it and see if they get back to you via the phone.
    @Jerry RoBo 3D indicated this was the way to go if you need phone assistance.


    If that doesn't work then we (the user community) can still try to assist (as long as it is not warranty replacement parts you need). We can point you to many options out of warranty.
     
    #6 mark tomlinson, Feb 18, 2019

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