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Wrong hotend question

Discussion in 'Troubleshooting' started by Herbert Jackson, Nov 4, 2014.

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  1. Herbert Jackson

    Herbert Jackson New Member

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    Just got my second ROBO R1 printer today. I ruined my first one when I tried to install the ED3 hot end.
    I asked if the people at ROBO if they could install the ED3 print head for me when I ordered the new printer. They Emailed back saying that they now supply the new HEXAGON hot end on their printers as advertised, so I ordered the new ROBO R1. It came today with the old hot end (with the plastic end-not the new HEXAGON end). This seems to be a bait and switch scheme. I emailed Robo with my complete, but as yet got no response. I do not know if the new HEXAGON hot end will fit on this piece of junk that they sent me.
     
    #1 Herbert Jackson, Nov 4, 2014
  2. Mike Kelly

    Mike Kelly Volunteer

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    Please take a picture. I'm not sure about what you're telling me.
     
    #2 Mike Kelly, Nov 4, 2014
  3. Jerry RoBo 3D

    Jerry RoBo 3D Administrator
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    Hi Herbert,

    It's actually impossible that you would have gotten a J-head. You may be mistaking the rubber boot that insulates the hotend and holds the thermistor in place, for the upper plastic component of the J-head style hotend.

    Can you please post a pic of your hotend so we can confirm?
     
    #3 Jerry RoBo 3D, Nov 4, 2014
    2 people like this.
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