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Solved Hi, filament spool looks like it is stuck or something

Discussion in 'Troubleshooting' started by OVNI, Mar 14, 2018.

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  1. OVNI

    OVNI New Member

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    Filament is stuck and the gears that push the filament looks like they are stuck or something else. I took a video.
     
  2. OVNI

    OVNI New Member

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    Can't submit the video link
     
  3. izumi5188

    izumi5188 Member

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    Try uploading the video to youtube for us to see.
     
  4. OVNI

    OVNI New Member

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  5. OVNI

    OVNI New Member

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    Please help!
     
  6. izumi5188

    izumi5188 Member

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    What model printer is this? It looks different then my R1+, but it looks and sounds jammed.
     
  7. OVNI

    OVNI New Member

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    It's a C2 with 2.0 software.
     
  8. izumi5188

    izumi5188 Member

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    OVNI likes this.
  9. izumi5188

    izumi5188 Member

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    Hope the helps.
     
  10. OVNI

    OVNI New Member

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    :( I tried these recomendations without any advance. I opened a case to see what we can do. Thanks a lot!
     
    Geof likes this.
  11. Geof

    Geof Volunteer Moderator
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    Worse comes to worse you can cut the filament, loosen the extruder clamping bolt(shiny on the front), and pull the extruder out. If filament is still in the feed gear then you need to hold down on the release while pulling out the extruder. At least then you can work on it outside the printer. Be very careful with the wiring.
     
  12. izumi5188

    izumi5188 Member

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    Were you able to unclog the filament itself?
     
  13. OutsourcedGuru

    OutsourcedGuru Active Member

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    I would:

    1) lift/slide the white PTFE tube back off the top of the extruder assembly, revealing the filament there
    2) about six inches up, cut the incoming filament with scissors
    3) using the LCD screen menu, heat the hotend to 240
    4) with my left hand, push the blue feed button...
    5) with my right hand, push down on the filament maybe an inch first...
    6) then pull the filament out of the top manually (first fast, then slowly as it starts to strand out)

    Then I'd cut the end of the filament from the spool and run the Filament Load wizard from the LCD menu.
     
  14. OVNI

    OVNI New Member

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    Robo 3D top customer service!! They replaced my hotend and sent me a new screw too! Thanks Robo 3D!!
     
    mark tomlinson likes this.
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