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Auto-level installation kit

Discussion in 'Mods and Upgrades' started by kelly, Sep 11, 2014.

  1. kelly

    kelly New Member

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    I order this back 7/24/2014 and have not received it.

    I have sent at lest 2 emails asking were and what is happening.

    I have not received any answers.

    Is the company going under or what?
     
  2. Mike Kelly

    Mike Kelly Volunteer

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    No they're not going under, they're just slow to respond.

    If you send me your name and order number I can check the status
     
  3. kelly

    kelly New Member

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    Kelly Wiles 2879
     
  4. Mike Kelly

    Mike Kelly Volunteer

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    Thanks. He's going to have someone work on assembling those today. Hopefully ships out before the weekend or early next week
     
  5. kelly

    kelly New Member

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    ok thanks
     
  6. kelly

    kelly New Member

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    I have not heard anything since.
    No update, no shipping notice, no package at my door.

    :(
     
  7. SteveC

    SteveC Well-Known Member

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    Y upgrade kit order #2385 made on April 10th and also nothing. That's 6 months ago.
     
  8. Al Booth

    Al Booth New Member

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    When will the Auto-level Installation Kit be available again? The Robo 3D website shows it as "not available".
     
  9. Mike Kelly

    Mike Kelly Volunteer

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    Maybe once they finish shipping the backorders. Judging by how poorly they can ship the upgrades, I think they need to stop trying all together.
     
    2 people like this.
  10. Al Booth

    Al Booth New Member

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    You are probably right. But I will not complain yet since I recently got my Y axis upgrade after 5 months. I was just hoping to do both upgrades at the same time.
     
  11. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    You can do the one @Mike Kelly described in his thread as easy as waiting for them to send you the parts. It is not that many bits to go buy.
     
  12. SteveC

    SteveC Well-Known Member

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    Yes Mark, but I thought I had sound reasoning last April when I ordered it. I could easily buy the rails, bearings and print the supports but my bed was slightly concave so I figured that I could use the new 4mm boro that I fantasized as being flatter. I guess that I waited too long thinking that they would deliver in a reasonable time frame.
     
  13. kelly

    kelly New Member

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    Now it is the Oct 1 and I have not heard anything.
    Who do I email to get answers?
     
  14. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Your qualifier makes that a really, really tough question to answer.
    Try the tech support link on main page. Good luck.
     
  15. Mike Kelly

    Mike Kelly Volunteer

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    The main guy, Jerry, is taking a well deserved vacation. Leaving a Brian in command, whom I do not have contact info for.

    Can't do anything but wait. This communication issue has GOT to go away. I'm so freaking tired of people not getting answers and being unable to help them
     

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