1. Got a question or need help troubleshooting? Post to the troubleshooting forum or Search the forums!

Auto-level installation kit

Discussion in 'Mods and Upgrades' started by kelly, Sep 11, 2014.

  1. kelly

    kelly New Member

    Joined:
    Oct 15, 2013
    Messages:
    16
    Likes Received:
    4
    I order this back 7/24/2014 and have not received it.

    I have sent at lest 2 emails asking were and what is happening.

    I have not received any answers.

    Is the company going under or what?
     
  2. Mike Kelly

    Mike Kelly Volunteer

    Joined:
    Mar 11, 2013
    Messages:
    6,967
    Likes Received:
    2,275
    No they're not going under, they're just slow to respond.

    If you send me your name and order number I can check the status
     
  3. kelly

    kelly New Member

    Joined:
    Oct 15, 2013
    Messages:
    16
    Likes Received:
    4
    Kelly Wiles 2879
     
  4. Mike Kelly

    Mike Kelly Volunteer

    Joined:
    Mar 11, 2013
    Messages:
    6,967
    Likes Received:
    2,275
    Thanks. He's going to have someone work on assembling those today. Hopefully ships out before the weekend or early next week
     
  5. kelly

    kelly New Member

    Joined:
    Oct 15, 2013
    Messages:
    16
    Likes Received:
    4
    ok thanks
     
  6. kelly

    kelly New Member

    Joined:
    Oct 15, 2013
    Messages:
    16
    Likes Received:
    4
    I have not heard anything since.
    No update, no shipping notice, no package at my door.

    :(
     
  7. SteveC

    SteveC Well-Known Member

    Joined:
    Jun 12, 2013
    Messages:
    894
    Likes Received:
    316
    Y upgrade kit order #2385 made on April 10th and also nothing. That's 6 months ago.
     
  8. Al Booth

    Al Booth New Member

    Joined:
    Mar 13, 2013
    Messages:
    11
    Likes Received:
    0
    When will the Auto-level Installation Kit be available again? The Robo 3D website shows it as "not available".
     
  9. Mike Kelly

    Mike Kelly Volunteer

    Joined:
    Mar 11, 2013
    Messages:
    6,967
    Likes Received:
    2,275
    Maybe once they finish shipping the backorders. Judging by how poorly they can ship the upgrades, I think they need to stop trying all together.
     
    2 people like this.
  10. Al Booth

    Al Booth New Member

    Joined:
    Mar 13, 2013
    Messages:
    11
    Likes Received:
    0
    You are probably right. But I will not complain yet since I recently got my Y axis upgrade after 5 months. I was just hoping to do both upgrades at the same time.
     
  11. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
    Staff Member

    Joined:
    Feb 21, 2013
    Messages:
    22,570
    Likes Received:
    7,230
    You can do the one @Mike Kelly described in his thread as easy as waiting for them to send you the parts. It is not that many bits to go buy.
     
  12. SteveC

    SteveC Well-Known Member

    Joined:
    Jun 12, 2013
    Messages:
    894
    Likes Received:
    316
    Yes Mark, but I thought I had sound reasoning last April when I ordered it. I could easily buy the rails, bearings and print the supports but my bed was slightly concave so I figured that I could use the new 4mm boro that I fantasized as being flatter. I guess that I waited too long thinking that they would deliver in a reasonable time frame.
     
  13. kelly

    kelly New Member

    Joined:
    Oct 15, 2013
    Messages:
    16
    Likes Received:
    4
    Now it is the Oct 1 and I have not heard anything.
    Who do I email to get answers?
     
  14. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
    Staff Member

    Joined:
    Feb 21, 2013
    Messages:
    22,570
    Likes Received:
    7,230
    Your qualifier makes that a really, really tough question to answer.
    Try the tech support link on main page. Good luck.
     
  15. Mike Kelly

    Mike Kelly Volunteer

    Joined:
    Mar 11, 2013
    Messages:
    6,967
    Likes Received:
    2,275
    The main guy, Jerry, is taking a well deserved vacation. Leaving a Brian in command, whom I do not have contact info for.

    Can't do anything but wait. This communication issue has GOT to go away. I'm so freaking tired of people not getting answers and being unable to help them
     

Share This Page