Solved Bed doesn't move

I just got my robo 3d and i'm trying to do my first print, when I go to movements controls and press all, the bed doesn´t move is this normal?? I tried to print but it doesnt work the bed has heated up but still doesnt move.
Thanks

 

by doesn't move do you mean the Y axis has no movement at all? Do you hear the motor when you command the Y axis to move? Did you check the terminal to see if it mentions the Y Endstop is triggered? Video?

 

I can move the bed manually but when I press the "y" button I only hear a little noise, not a motor noise, where I can see if it triggered??

 

Does the X axis move when you press the "X" Button. What software are you using? (Mattercontrol i believe it's called Termainl, Cura its in the same window as your jog movement buttons. Simplifiy3d its in communication) Do you have video or pictures of the mechanism underneath the heated bed?

 

Yes I can move the x and z axis with the button, i'm using mattercontrol in my macintosh

 

Can you lift the bed and take a picture of whats underneath. Mainly the motor the belt, and the tension mounts

 

It doesnt looks good that little black piece seems broken

 

you need to put in a parts request at Robo3d that little tensioner has broken (if you have a friend with a 3d printer they can print you one out or if you have a second) Robo3d guys are pretty good about it. to install it when you get it just unscrew the old one and wrap it around then it'll work (I have about 10 of those things printed out just incase i would suggest doing the same when you can)

 

Thanks, how does it supposed to look like?

 

Both my printers are running right now so i can't show you but that belt should be tight and should meet the other side of the bed. When one of them finish i'll send you a picture.

 

Check the items that came with your printer - If you bought it recently they usually send a spare y-axis tensioner (the little black piece that broke). Hopefully you got the spare and can print. I know how frustrating that can be, same thing happened to me.

 

Thank you so much! You really helped!

 

Same thing happened to me, bought mine in mid-June. Go on Amazon and there are tons of reviews indicating the same problem. Ya think they would do something more about it other than put an additional piece in the box. Why not fix the issue, instead of put a band-aid in the box and say 'here ya go'. I love my Robo printer, but the company needs a little better quality control. Don't get frustrated, because when you start printing, it will be well worth the hassle!

 

A friend of mine was impressed with my Robo 3D and decided to get his own. I told him it would probably come with broken Y belt anchors, and sure enough, BOTH were broken. It did come with 1 replacement y axis anchor but with two broken ones, it was not enough.

However, in about 15 min, in it's own selfless act, my Robo 3D shat out two lime green y axis belt anchors for my friends Robo 3D, and all was well. Now his Robo Prints its own up grades...