Bed not heating up on my Robo R2

Hi there.
Printing has just been peachy with this up until yesterday when it cut off half way in a print.
An error message popped up and it said that I had lost connection and that it needed a reset.

Error detected
Connection interrupted.
Please reset the connection to the printer controls.
If error persists, please call customer service and report.
Heading failed, system stopped! Heater_ID bed.

Reset

I've reset the controls
Reset the wifi connection
Turned it off and on.
Turned it off, unplugged it and plugged it back in and then turned it on.

Any suggestions?

 

Call Robo and ask them for a replacement bed; specifically the V2. No pogo pins = happy maker