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Solved Can't install communication driver to connect printer

Discussion in 'Troubleshooting' started by bioclasm, Mar 12, 2015.

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  1. bioclasm

    bioclasm Member

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    Hello,

    I just purchased the Robo3d R1, and have been trying to set it up this morning. I plugged it into the USB, opened up the MatterHacker software, clicked ADD printer, set it up...

    But when I get to the option to click "Install Communication Driver", I click it and I immediately get an error of "InfInstaller.exe has stopped working". The first computer I tried to install it on was Windows 7, 32-bit. I tried it again on a Windows 7 64-bit, with the exact same effect.

    I downloaded the Robo software from the Robo website, rather than from the flash drive. In case that is affecting the process.

    Thanks,
    Michael
     
    #1 bioclasm, Mar 12, 2015
  2. Stephen Capistron

    Stephen Capistron Active Member

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    You could just skip right on to using Cura. Check out the software forum under printers.

    MatterControl is kind of wacky at times. It worked for me for a while then I just kept getting this .net error on one of my computers.
     
    #2 Stephen Capistron, Mar 12, 2015
  3. Mike Kelly

    Mike Kelly Volunteer

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    #3 Mike Kelly, Mar 12, 2015
  4. bioclasm

    bioclasm Member

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    I've tried installing the Arduino package, which installed successfully, but I still have the same problem. The "infinstaller.exe has stopped working". I can't as of yet communicate with the printer at all. There are no visible printers or COM ports, because the drivers can't install.
     
    #4 bioclasm, Mar 19, 2015
  5. jbigler1986

    jbigler1986 Active Member

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    #5 jbigler1986, Mar 19, 2015
  6. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Make sure (on windows) that you run the installation with Administrator privs.
     
    #6 mark tomlinson, Mar 19, 2015
  7. bioclasm

    bioclasm Member

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    I've downloaded Cura, and set it up according to the guide Mike Kelly made. It still isn't detecting or communicating with the printer. I tried going to the machine settings and changing them according to the guide, but under serial port the only option is "auto", and I set set the Bauderate to 250000. I have the printer on, and connected to my computer via the USB printer cable.
     
    #7 bioclasm, Mar 19, 2015
  8. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    If you can't install the driver then the other packages will likely fail to install the driver as well.
    I had this driver working fine on Win 7/64 (it is now on windows 8).
     
    #8 mark tomlinson, Mar 19, 2015
  9. bioclasm

    bioclasm Member

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    But that's what I'm trying to figure out. Why aren't the drivers installing? I've had the same error/problem on two separate computers. Both Windows 7, one 32-bit and one 64-bit.
     
    #9 bioclasm, Mar 19, 2015
  10. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Are you running them as administrator?

    (Right-click "Run As Administrator")
     
    #10 mark tomlinson, Mar 19, 2015
  11. bioclasm

    bioclasm Member

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    Yes, I've been running them as admin.
     
    #11 bioclasm, Mar 19, 2015
  12. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Hmm, less likely, but still possible is that some AntiVirus software is getting in the way.
    You can temporarily disable that long enough to install the drivers.

    I know for me occasionally Avast pro will need to more fully scan a file and it will cause it to timeout/fail in that case (normally) and generate an error. I generally get warnings (from Avast) to that effect, but different ones may behave differently.
     
    #12 mark tomlinson, Mar 19, 2015
  13. bioclasm

    bioclasm Member

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    I thought I had Avast on here, but apparently don't. I manage about 60 laptops at this school, and have now found the one I missed. But without any antivirus or firewalls on, it still has the same error occur.
     
    #13 bioclasm, Mar 19, 2015
  14. bioclasm

    bioclasm Member

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    The other laptop does have Avast, and turning it off and trying yields the same error as well.
     
    #14 bioclasm, Mar 19, 2015
  15. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    The only last thing I can come up with is a windows security policy that is getting in your way.
    You can configure policies (and this is common on laptops where I work) that do a number of restrictions an I could see that getting in the way (and running as administrator will not always bypass these).

    Take a look here and see if this adds any value:

    http://www.addictivetips.com/windows-tips/how-to-install-the-group-policy-management-in-windows-7/

    That might at least point to where the restriction is. The best test might be installation on a truly generic windows base (perhaps not what you have and need it on, but a good test).
     
    #15 mark tomlinson, Mar 19, 2015
  16. jbigler1986

    jbigler1986 Active Member

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    Try disabling "Windows Driver Siignature Enforcement" . Reboot your pc. While it is reboot keep pressing "F8" . You will see the option to disable it. THen try to install the driver
     
    #16 jbigler1986, Mar 19, 2015
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  17. Mike Kelly

    Mike Kelly Volunteer

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    #17 Mike Kelly, Mar 19, 2015
  18. bioclasm

    bioclasm Member

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    Alright, thanks guys. I've gotten it to connect successfully. I have to come back to this later, but I haven't tried to do anything with it yet besides just getting it connected. Hopefully the rest works smoothly.
     
    #18 bioclasm, Mar 19, 2015
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  19. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    If not, open a thread for the new issue.
     
    #19 mark tomlinson, Mar 19, 2015
  20. happyglider

    happyglider New Member

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    How did you solve your problem, bioclasm? I got the same error message "infinstaller.exe stopped working". I tried everything mentioned here.
     
    #20 happyglider, Nov 21, 2015
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