Lack of parts for the Robo 3D R1+ Unacceptable

Early adopters? You mean like us Beta users Haven't been able to get those parts in a long time either.

You really should not believe the online store.
Call them.

On top of all that, except for the bed on all of the R models and one specific part in the R1+ model, everything on the printer is open hardware, available online all over the place. The one exception is the RAMPS board in the R1+ (not the R1 or the beta) which is a custom board, but we have a thread showing you how to switch to a standard RAMPS board.


Tells us what parts you need and I can show you a cheap place to get them.

[Their support has never been "awesome" but it has gotten better. Small company woes in some aspects. This is where the forum shines. We can help if you can work on it. If you think their support is lacking, take it from someone who owns printers from other vendors -- they are not bad in comparison... @Geof has way more printers that myself. He can attest to what support is like for the rest of them as well]

 

There are a number of threads discussing options for the bed as well. I can point those out to you if you need. The easiest solution is to swap to aluminum (better than the borosilicate).

There are no real overarching reasons to use Borosilicate glass*. If the bed is merely cracked cover it with some plate glass and carry on. If you really do need it replaced then either use plate (aluminum or glass) or tempered glass.





* yes, the thermodynamic properties of borosilicate are superior, but I am unconvinced there is enough thermal stress or fast enough temperature changes to matter. Many folks (and other printers too) make do without that and other types of glass are cheaper and readily available if it does break

 

At least you can call them and get an answer ... Many machines, robo is my cheapest and service and support (this forum in particular ) outshines some of my 3k machines. What's wrong with your bed ? Just chipped ? Or shattered ?

 

Here is a thread on swapping to aluminum

http://community.robo3d.com/index.php?threads/time-for-aluminum-bed.9189/

 

To swap to glass I suggest an Ssr, bigger heater and a piece of glass cut to size. Glue the magnets to the new set up and good to go

 

And if you really want glass then you can get a sheet of tempered custom cut at a local hardware store for really cheap.

You can even order a sheet of Borosilicate glass custom cut online if you really want to stay that way. I can get you the vendor others have used. IIRC it is about $25-30 for a sheet of glass the correct size with a minimum order of $50 (so you buy two).

You then relocate the heater pad from the old to the new (or completely replace it if you rather).

 

Yes, this is the bottom line. The Borosilicate glass is not really a win. I do not know about the R2, but hopefully they have left that feature out. The C2 has no bed heat and yet you can do 90% of the materials out there anyway with just the aluminum bed. If you have a heater there are too many upsides to the aluminum versus the glass.