Solved New C2 - Connection Interrupted error and New Image won't work!

New C2 arrived this week as a warranty replacement. Fired it up and it is said "connection interrupted error". So I followed the troubleshooting guide and had no luck. I contacted tech support and they sent me a new image to burn. I burned the new image they sent to a new SD Card to be safe and the new image when I put in the SD Card immediately wants to go into Updating mode and sits there updating and never finishes. I never get to the home screen at any point.

If put the original image I am back with the Connection Interrupt Error.

Tech Support said maybe the image was corrupted so they resent it and so I downloaded again, burned it again, and BANG! Same exact problem as before.

Any thoughts? My last thought is to try a different image all together and see if that solves it.

Quick update, installed a different Image - Same Updating Robo Screen, no change.

 

Correct, I have tested all the cables with no luck. Still same issue. New Image has the exact same result on my older C2 that has a z-offset issue and is being sent back for warranty

 

Does that mean they need to send a new printer?

 

Well at this point Robo has told me to go to hell. So I am stuck with two dead C2s. Most likely will try to sell them for parts at this point.

 

This is my second C2. My first one worked for a week, but I live in central America so getting them to send parts and get it fixed took forever. Due to my travel schedule, it was hard to sit down and just figure out how to replace the entire ribbon cable, etc. So they finally sent me a new one since by the time we got it half working it was out of warranty. Tech support told me I was screwed. But someone stepped in and helped me and sent me this one. The new one arrived and it 100% does not work with this error. So I am positive they want to send me a new one. But I have not sent the old one back waiting to see if this one even works. The shipping label they sent to send it back is for USA, not my Central America Country. I was told I need to foot the bill and all tech support is now cut off until they have the new printer in hands.

So I have two bad printers, Some guy named Dan is telling me they will do nothing until I fork out the cash to send their broken printers back to them that I didn't break. Sorry, not dealing with this. I have already started a complaint with the BBB and plan to push on this. At this point would prefer my money back. I have done everything asked of me except send back the printer because I want to know if the printers will even work.

 

I am quoting to ship it tomorrow to see what the cost. Just surprised st the candor of the company to make this right.

 

I can connect it directly.

I will make a short video to show what is happening for clearer understanding.

am

 

@Jerry RoBo 3D

Video 1 - Original Image that was sent with the printer, this gets the reset error and wants me to update. - I plugged it directly into my ethernet and let it sit for 3 hours, it does not go beyond the updating screen at any time. This is the original reason I am posting and contacted tech support with this printer (which is a warranty replacement for the last printer that did not work for over 9 months) https://drive.google.com/file/d/1zn89VgJ_KJmv7TH2navSu05bcJhstpj-/view?usp=sharing

Video 2 - I was sent a new updated version of the image twice, and also two other images. All of them have the exact same result as this one, It does not recognize the error but 100% goes immediately to the update screen. I also left this on with ethernet for 30 minutes with no change. This one I am positive is not the same image as my printer since the robo screen turns red, but it was what was sent, but the results are 100% the same with every image emailed to me: https://drive.google.com/file/d/1Jkh0Q93YJwLP1KilN3y_YND7j0q9BpWU/view?usp=sharing