Yes I assumed the red was R2. So I was sent 4 images by Tech Support. 2 of my original image both had the EXACT same result as this one, another C2 image with a different name - same result and the R2 image - Same result. I am happy to reimage them any of those images. All images have had the same result of going straight to the update screen. I have put them in my other printer that is set to return and they do not load at all. No image comes, the screen remains black. The one that at least gets me into the menu is the original SD card and the original image sent with the printer.