Answered R2

I've had my R1+ for 9 months and never had to contact there Customer Service prior to getting the first C2 in December. I found out real quick that all request for help fall into a Black Hole never to be read by anyone, and if you do get a response they have idea of what has been sent to them in the past. I do not like to bad talk about any company but it is very obvious that they have learned nothing the past 4 years and that is that Customer Service is at the top of the list for us the consumer.

 

Well i was suprised they finally got back with me and at first said they would send me a replacement printer. Then called me the next day and said to make sure i have updated it and they believe that was the issue. I was pissed but went ahead and updated it and it seems like it fixed the issues i was having other then i had to replace me bed with a glass bed due to thw original being warped. I would love to get the R2 but after the customer service experience im more then likely going to post my C2 up for sale. Still debating though i want to see what everyone says on the R2 whenever or (if ever) it gets shipped out.

 

Isn't the R2 literally just the C2 with a moderately larger build area and heated bed (don't get me started on the C2 not having a heated bed)?

 

That and the R2 has the ability to be dual extruders. The dual extrusion is what im looking at depending on how much more it is the only good ones on the market are $2,500 and up so the reviews will help me decide on that. But also the C2 bed is just way to small i should have just waited but didnt realize how much i would hate the size of the bed.

 

Don't expect any actual reviews, there haven't really been any for the R1 or C2 by people who didn't have a falling out with Robo later (for the R1) or people that have any credibility (for the C2).

Also, there are good dual extruder printers for less than the R2 is being "pre-ordered" for that have been out for a while now (look at the Flashforge Creator Pro and other printers like it, sub-$1,000 printers that have worked well for a while now). I've seen nothing in any of the R2 marketing that addresses the issues those same printers have using dual hotends for dual extruding (rather than the single hotend/dual coldend approach used by the Prometheus system and other systems like it).

The whole dual-extrusion gimmick is exactly that, especially since the marketing for it tends to place far more emphasis on "Print with two colors!!!!" over the dissolvable support aspect (while making zero mention of how the "inactive" hotend will ooze material, the hassle of modeling for dual materials that are not supports, etc.).

 

Hey, I said don't get me started. Remember my previous rants about how there is no reasonable excuse for a printer that costs over $350 to be an unheated bed?

Hell, with the Monoprice Maker Select Mini being a thing that exists for $200 (I'd love to see a print-off between the Mini and the C2, they're very similar in every way that matters except for the C2 having Octopi installed on it where the Mini does not), there's no excuse for not having a heated bed on any design.

The Mini even has built-in Wifi and printer support in Windows 10 (recognized as a device without any need for a USB connection ever--lots of benefits there that shouldn't need to be listed).

 

Dont get me wrong im with you on that forgot about the flash forge but it dies have a smaller print size 225x145x150mm compared to R2 203x203x254mm . When i said reviews i meant more of the owners of the R2 posting on the forum with issues or success thats what ill be looking out for. Robo pushing back the date of delievery to me is for one of 2 issues either they are trying to perfect the machine and keep finding bugs in it. Or the manufacturer of the parts are falling behind. I dont really believe any of the crap Robo says as to why but for the sake of the backers and future customers i hope its them trying to perfect it. That said im not getting my hopes up and who knows how much more dual extrusion will cost with it since from what i read its a add on which is bull crap.

 

Also for the C2 the mobile app they advertise sucks at least for me it has its piuntless if you cant even check on your printer when your away you have to be on the same network the printer is and even then does it rarely work for me. I give Robo another year or two before they start going under if they dont fix their support issues. Hell they need to hire one of the guys off of this forum that helps out with everyones issue and have them do the support side lol thats if they pay enough and they are willing to do it .

 

I agree with the looks of it. I actually have mine in my living room. Thats one reason why i bought it also i figured since they were based out of the U.S i would get better support...( not the case though) but esthetics wise its a great looking machine. And performance is good if its working at least for me but the R2 at that price point the will really need to step up their support because now they are offering to whole different group of buyers. At least how i feel.