Alot of you who are complaining really should take a step back and think a bit before laying into the ROBO team. They provide a big status update, indicating what they are aiming for as far as distribution of quantity and the better quality, and then are basically insulted for not catering to every customer directly and instantly? True that they have areas to improve upon both in the product, which they are addressing for FREE (How many times have you ordered something over the internet and an improved version is sent to you instead), and in the customer service side, communications mostly. Just relax a bit, they are working, you all have seen pictures and videos of these amazing printers in action, and if you think you can do a better job of making a 3d printer cheaper and quicker, then common sense dictates you should do it. Thank you ROBO team for your hard work, keep it up, I look forward to seeing the quality of your product and business in the future.