They do need to step up the support. It is almost non-existent from the company side, but the user side support (like this forum) is excellent. It is problematic trying to work with them for issues, this they need to fix. Six months ago you would never get a response, now they do seem to be better (use the support email address). They really need to be proactive and at the moment are still very much in a reactive mode (and have room to improve there as well). At this stage you (the customer) have to be willing to be very hands-on with doing fixes and upgrades yourself to avoid other problems. Still a good product at the price and the community involvement makes things a lot better.