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Z calibration wizard not working

Discussion in 'Troubleshooting' started by Leander Kahney, May 31, 2017.

  1. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    My switch had been knocked out of position. I was able to snap it back in place. If it is not something simple you will need to get Robo support on the horn.
     
  2. Shrp77

    Shrp77 New Member

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    I just checked - and the entire switch assembly is missing the top part (I'm assuming it's similar to the end-point switched used in the R1). Between the door hinge being broken and this switch, I guess I'll be driving this puppy over to their office / warehouse...
     
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  3. Talanvor

    Talanvor Member

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    sounds like UPS did to your printer what they did to my G3D T-1000 - drop kicked it and ran it over with a truck... =/... only G3Ds packaging wasn't anywhere close to as durable.

    That thing is made of metal and the front was caved in.
     
  4. Warp Norman

    Warp Norman Member

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    I have the same problem as Shrp77. I didn't find it floating around the electrical compartment so I'm assuming they installed a dis-functional switch. The cardboard packaging inside the machine must have been rubbing hard all the way from china as the inside of the door is trashed. Scratched and marred about a 6x8 area. Also, when I lifted off the removable bed, one of the magnets detached.
     
  5. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    Make sure you get a warranty claim in. The magnet can probably be reattached with some Cyanoacrylate or other glue, but regardless they need to know of these issues.
     
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  6. mScappa

    mScappa New Member

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    I, too, am suffering from a bad z-level switch. The bed was grinding when it reached the bottom. After inspection, the z-level switch had a some shards broken on the top of it. I'm not sure if the break was a result of the grinding, or vice versa. I called them and they are submitting a case- not sure yet if i have to send the whole unit back or i can replace the switch myself.

    Regardless- he mentioned it was the first time he's had that report. If you have a z-level switch problem, i suggest you call and report as well as it may be a systemic issue with the shipping. It probably isn't the best idea to have the board all the way at the bottom during transit as it creates a lot of pressure on that switch i'm sure.

    Additionally, the black trim around the base wasn't set properly either (easy fix). Not sure if this was a result of shipping as well. Pics of both issues attached.
     

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  7. Warp Norman

    Warp Norman Member

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    I called yesterday as soon as I opened it but all he could do was send the help request down the line. Just have to wait. I actually emailed Braydon asking if he could get a limit switch out asap but still waiting for a response.
     
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  8. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    They are really slow to respond over the weekend (if they respond)
     
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  9. mScappa

    mScappa New Member

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    let me know how your install goes, I'm curious the best way to do it (assuming the send a replacement part). It's in an odd spot that I hope doesn't require mass disassembly of the printer.

    In the meantime, I suppose I can manually set the z-base somehow?
     
  10. mScappa

    mScappa New Member

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    Anybody receive any updates on this?
     
  11. Warp Norman

    Warp Norman Member

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    I called Friday night to get this going and have not heard back. I also emailed Braydon and have not received a reply.
     
  12. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    If you refer to my C2 disassembly thread :) You will see that getting access to it is not super hard (and that was on the smaller C2). Replacing it should not be a huge issue even for someone technically challenged (not implying you are, just saying it is not hard). There is no way to manually or easily override the switch. That is a bit of a show-stopper. Make sure you call them (if you have not already).
     
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  13. Kevin Bruckert

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    I'm still waiting to hear back from my parts request for the z-axis + switch, but on top of that, my power supply is dead, too. Sad, as I really want to get printing with it...
     
  14. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    They really need to beef up their support and supply chain (as in having spare parts 'handy' is not optional).
    Call. Do not just rely on the web form/email. Schedule a tier-2 tech even if it is days out.
     
  15. daniel871

    daniel871 Well-Known Member

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    The next bit of correspondence with support ought to be a full replacement of the printer.

    You really don't want to keep dealing with cascading failures in a machine where you've had more than one issue come up before the first issue was corrected.
     
  16. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    This is the correct approach at the stage he is now. There is not as much you can do from a consumer perspective with these new machines. I suspect their main issues are logistics related, but that is not the consumers fault.
     
  17. Kevin Bruckert

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    Except I'm stubborn. If support would confirm that I can cut the power cord open, I'd totally fix the 24v line if it isn't broken inside the actual connector. But I don't want to do anything more until then. I've also disassembled by Z-Axis+ switch to inspect if I could temporarily repair it, but no dice there. Fortunately, for testing the rest of the printer, I can easily solve it with two alligator clips. Yeah, that's how I roll. :-D
     
  18. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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    That switch is not expensive or hard to find, I would consider replacing it yourself while you wait for them to ship you a spare :)

    Although if you need the P/S too it is less of a benefit
     
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  19. Warp Norman

    Warp Norman Member

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    Well, they do not have the Z limit switches in stock. They are having them air shipped. I would have thought this would be the same switch as the C2 and on hand. Anybody have a link to a direct replacement switch? I'll solder it on the board myself if it would be faster.
     
  20. mark tomlinson

    mark tomlinson ༼ つ ◕_ ◕ ༽つ
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